The products are shipped out in less than two business days after the order has been passed. We ship always with a tracking number. We ship world-wide and insure your order for 100% of their value. If they get lost, we refund your payment or reship the order. You decide! Shipping usually takes around 1-3 weeks for US customers. For international customers, shipping may take around 2-4 weeks! If you did not receive your item after 30 business days, please advise our client department through the “Contact Us” tab and it will be a pleasure for us to help you out.